Portal Support & Help Center
Access resources, guides, and troubleshooting steps for the Klasso school administration console.
Access & Authentication Help
Why did I not receive my OTP?
OTP delivery can sometimes be delayed due to network carrier issues. Ensure that the 10-digit mobile number you entered is registered with your school. If the cooldown timer expires, click "Resend" to request a new OTP.
How are user accounts provisioned?
Klasso is a closed B2B2C enterprise platform. Public self-registration is disabled. Your portal account (Username & Password or Phone connection) must be provisioned directly by your school administrator. If you are a new school tenant or teacher, please contact your administration office.
What should I do if I forget my password?
Click on the "Forgot password?" link on the Username & Password login tab. You will be prompted to enter your registered email address to receive reset instructions, or you can contact your IT department to trigger a manual credential override.
Security & Data Privacy
Is Klasso DPDP compliant?
Yes. Klasso is fully designed to comply with the Digital Personal Data Protection (DPDP) Act. All student and guardian records are stored securely with localized cloud hosting, data minimization principles, and strict access control lists.
Can I access my console outside school networks?
Access policies are defined on a school-by-school basis. If your administrator has enabled geo-fencing or IP restrictions, you may only be allowed to login while connected to the official school network or an authorized VPN.
Contact Support Desk
If you are facing issues that cannot be resolved through the administrator portal, contact the Klasso technical team directly.
IT Helpdesk Email
Operations Support
Mon - Sat (9 AM - 6 PM)
+91 (80) 4567-8900